Refund and Returns Policy

Our Commitment

At bohobloom we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we will work with you to resolve the issue in accordance with this policy.

Eligibility for Refunds and Exchanges

General Conditions

To be eligible for a refund or exchange, the item must be:

• Unworn, unused, and in its original condition.
• Returned within 30 days of the delivery date.
• Accompanied by the original receipt or proof of purchase.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.
• Products that have been altered, washed, or damaged after delivery.

Return Process

Step 1 – Contact Us

Before returning any product, please contact our support team at [email protected] or call +1 (210) 668-4243‑4243. Provide your order number, the reason for the return, and any supporting photos if applicable.

Step 2 – Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Step 3 – Refund or Exchange

Once we receive and inspect the returned item, we will notify you of the outcome. Refunds will be issued to the original payment method within 7‑10 business days. Exchanges will be processed according to product availability.

User Responsibilities

When initiating a return, you agree to:

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.
• Comply with any additional instructions provided by bohobloom.

Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (210) 668-4243‑4243
• Address: 6014 East 16th Way, San Antonio, Texas 78285, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Texas, United States. bohobloom reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.